Strail Support
We're here to help. Find answers below or reach out directly.
Frequently Asked Questions
How do I add a client?
Go to the Clients tab and tap the + button in the top right corner. Enter the client's name and details, then tap Save.
How do I mark a client's payment?
Open the client's profile and navigate to the Payments section. Tap the payment entry and change its status to Paid, Pending, or Overdue.
How do I send a WhatsApp reminder to a client?
Open the client's profile and tap the WhatsApp icon. Strail will open WhatsApp with a pre-filled message. You can edit it before sending.
How do I manage trainer payments?
Go to the Team section, open the trainer's profile, and navigate to their Payments tab. You can record and track salary payments from there.
How do I create a session?
Go to the Sessions tab and tap +. Choose the session type, assign clients or trainers, set the date and time, then tap Save.
How do I start my free trial?
Go to Settings → Subscription and tap "Start Free Trial." You get 30 days free before any charge. Cancel anytime from Apple Account subscription settings on your device.
How do I restore my subscription after reinstalling?
Go to Settings → Subscription and tap "Restore Purchase." Make sure you are signed in with the same Apple ID used when you originally subscribed.
How do I cancel my subscription?
Open your Apple Account subscription settings on your device, choose Strail, and cancel the subscription. Your access continues until the end of the current billing period.
Is my data backed up?
Strail stores data locally on your device by default. If you sign in with Apple, Strail can also save a private iCloud backup using CloudKit. Imported contact data is included in that private backup only if you explicitly allow it in the app.
What happens if I choose "Import Only on This Device" for Contacts?
The selected contact name and phone number stay only in the local Strail database on that device. They are not included in Strail's private iCloud backup, so if you delete the app and reinstall it later, you would need to import that contact again.
Contact Us
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